Last updated: 1 June 2026 1. About Us These Terms and Conditions govern your use of our website and the purchase of products from Wai-Lā, a company registered in England and Wales. Business name: WAVETEX LTD Registered address: 167-169 Great Portland Street, 5th Floor, London W1W 5PF Company registration number: 17195194 Email address: mayday@wailaswimwear.com Telephone number: T+447418610937 Website: www.wailaswimwear.com   2. Acceptance of Terms By accessing or using our website and placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or place an order. These terms apply to all visitors, users, and customers of our website. We reserve the right to update these terms at any time; any changes will be posted on this page with an updated date.   3. Eligibility To purchase from our website, you must: Be at least 18 years of age (or the legal age of majority in your jurisdiction). Be resident in the United Kingdom or in a country to which we deliver. Have a valid payment method accepted by us.   4. Products and Descriptions We make every effort to ensure that product descriptions, images, and specifications on our website are accurate. However: Product images are for illustrative purposes only and may not exactly represent the product you receive. Colours may vary slightly due to photographic or screen display differences. We reserve the right to modify product specifications without prior notice. Product availability is subject to change and cannot be guaranteed.   5. Pricing and Payment 5.1 Prices All prices displayed on our website are in pounds sterling (GBP) and are inclusive of VAT at the applicable rate. Prices are subject to change without notice, but any change will not affect orders already placed and confirmed. 5.2 Payment Methods We accept the following payment methods: Visa, Mastercard, American Express PayPal Apple Pay, Google Pay Klarna 5.3 Payment Security All payment transactions are processed securely through our third party payment provider. We do not store your full card details on our systems. 5.4 Pricing Errors In the event of a pricing error on our website, we are not obliged to fulfil the order at the incorrect price. We will notify you of the error and give you the option to proceed at the correct price or cancel your order with a full refund.   6. Placing an Order 6.1 Order Process When you place an order on our website, you are making an offer to purchase the products. A contract is not formed until we send you an order confirmation email. 6.2 Order Confirmation Upon placing an order, you will receive: An automatic order acknowledgement email confirming receipt of your order. An email informing you that your order has been despatched. The contract between you and us is formed when the order confirmation email is sent. 6.3 Right to Refuse Orders We reserve the right to decline or cancel any order at our discretion, including but not limited to cases of suspected fraud, product unavailability, or pricing errors. In such cases, we will issue a full refund promptly.   7. Delivery 7.1 Delivery Areas We currently deliver to: The UK, Ireland, and the EU. 7.2 Delivery Charges Delivery charges are calculated at checkout based on your location and the chosen delivery option. Standard delivery within the UK is free. 7.3 Order Processing and Despatch Once your order has been confirmed, we aim to process, pack, and despatch it within 1–2 business days. Please note: Business days are Monday to Friday only. Orders are not processed or despatched on UK public or bank holidays. Orders placed after 2pm on a business day, or at any time on a weekend or public holiday, will begin processing on the next available business day. Despatch times are targets and not guaranteed. During busy periods such as sales or seasonal peaks, despatch may take slightly longer. We will endeavour to notify you of any significant delays. 7.4 Estimated Delivery Times Standard delivery: 3-5 business days Express delivery: next business days for orders placed by 2pm Delivery times are estimates and not guaranteed. We are not liable for delays outside our reasonable control, including carrier delays or adverse weather conditions. 7.5 Delivery Risk Risk in the products passes to you upon delivery. If goods are lost or damaged in transit, please contact us at mayday@wailaswimwear.com within 3 days of the expected delivery date.   8. Returns, Cancellations, and Refunds 8.1 Your Statutory Right to Cancel (Cooling-Off Period) Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. You then have a further 14 days to return the goods. To exercise your right to cancel, please notify us in writing by email to mayday@wailaswimwear.com before the 14-day period expires. 8.2 Returning Goods Returned items must be: In their original, unused condition and packaging, including labels, hang tags and hygiene liner. Accompanied by order number / proof of purchase Returned within 14 days of your cancellation notification. Return postage costs are the customer's responsibility unless the item is faulty, damaged, or incorrectly supplied. Items bought from one of our third party resellers must be returned to the original point of purchase. 8.3 Refunds Upon receipt and inspection of the returned goods, we will issue a full refund (including standard delivery costs) within 14 days. Refunds will be issued to your original payment method. 8.4 Exceptions to the Right to Cancel The following items are exempt from the statutory right to cancel: Personalised or custom-made products Perishable goods Sealed products that have been unsealed after delivery and cannot be returned for hygiene reasons. Products that have been visibly worn and/or used. Products missing labels, tags, or hygiene strips. 8.5 Faulty or Damaged Goods Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund. Please contact us at mayday@wailaswimwear.com with details and photographic evidence where possible.   9. Intellectual Property All content on our website, including but not limited to text, graphics, logos, brand, brand identity elements including, but not limited to visual, sound and trademark, and software, is the property of WAVETEX LTD or its content suppliers and is protected by UK and international copyright and intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written permission.   10. Limitation of Liability To the fullest extent permitted by law: We are not liable for any indirect, incidental, special, or consequential losses arising from your use of our website or products. Our total liability to you in connection with any order shall not exceed the purchase price paid for the relevant order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law, including your statutory consumer rights.   11. Privacy and Data Protection We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read our Privacy Policy for full details on how we collect, use, and store your data.   12. Use of Our Website You agree not to: Use our website for any unlawful purpose. Attempt to gain unauthorised access to any part of our website or its servers. Transmit any unsolicited or unauthorised advertising or promotional material. Use automated systems (bots, scrapers) to access our website without our express permission. We reserve the right to suspend or terminate your access to our website at any time if we believe you have breached these terms.   13. Complaints and Dispute Resolution 13.1 Complaints If you have a complaint about our products or services, please contact us in the first instance at: Email: mayday@wailaswimwear.com Post: 167-169 Great Portland Street, 5th Floor, London W1W 5PF We aim to acknowledge complaints within 7 business days and resolve them within 30 business days. Your statutory rights during this period are not affected. 13.2 Alternative Dispute Resolution (ADR) If we are unable to resolve your complaint, you may refer the matter to an approved Alternative Dispute Resolution (ADR) scheme.  You may also use the EU Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr 14. Free Gifts and Promotional Items From time to time, we may include a free gift or promotional item with your order. Please read the following terms carefully as they apply to all such items. 14.1 Nature of Free Gifts Free gifts are provided as a complimentary addition to your order at our sole discretion. They have no monetary value and are not part of the purchase contract between you and us. We reserve the right to: Include or exclude free gifts from any order without prior notice. Substitute a free gift for an alternative item of similar or equivalent nature. Withdraw any free gift promotion at any time. 14.2 No Exchange or Substitution Free gifts cannot be exchanged for any other product, colour, size, or variant. They are provided as selected by us and no alternatives will be offered. 14.3 No Refund Value Free gifts have no cash or refund value. They cannot be: Returned in exchange for a refund, credit note, or monetary value. Used as a reason to partially or fully reduce the price of your order. Claimed as a replacement for a purchased item. 14.4 Faulty Free Gifts As free gifts are provided complimentarily and free of charge, they are not covered by the Consumer Rights Act 2015 in the same way as purchased goods. However, if a free gift presents a safety concern, please contact us at mayday@wailaswimwear.com and we will address the matter appropriately. 14.5 Availability Free gifts are subject to availability and are offered on a discretionary basis. If a free gift is unavailable at the time your order is processed, we are under no obligation to provide a substitute and your order will be fulfilled without it.   15. Governing Law and Jurisdiction These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.   16. General Provisions If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. These Terms represent the entire agreement between you and us regarding your use of our website and purchase of products. Our failure to enforce any right or provision shall not constitute a waiver of that right.   17. Contact Us If you have any questions about these Terms and Conditions, please contact us: Email: mayday@wailaswimwear.com Telephone: TBC Post: 167-169 Great Portland Street, 5th Floor, London W1W 5PF